Frequently Asked Questions

This list should answer any questions you may have about your educational or group visit. If you have any further enquiries, please contact our Learning Support Officer on 0844 856 3799.

  • What does a typical school trip or educational visit include?

    We have eight floors of FREE galleries to explore, including the Magic Factory, Animation Gallery, Life Online and Kodak Gallery.

    School groups can book FREE gallery talks to enhance their experience of a particular gallery. There are also workshops and longer sessions available for a more detailed learning experience (charges may apply). 

    Why not book to watch an IMAX film as part of your visit (charges apply). We have a range of 45-minute educational 3D films available, and groups are also welcome to book to watch feature-length films showing in our cinemas.

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  • What kinds of workshops do you offer?

    We run a wide range of practical, hands-on workshops led by experienced teachers and media professionals. Availability can change so it’s best to look at the KS1-2 sessions or KS3-4 sessions pages see what's currently available.

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  • How long will a visit last?

    Primary age children usually spend 3–4 hours in the Museum, including an IMAX film and lunch.

    Secondary age groups can easily spend 4 hours on a visit, including an IMAX film and lunch. This is often extended if you book a workshop.

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  • What does a visit cost?

    Entry to the Museum is FREE.

    Gallery talks and tours are free, but must be booked in advance. There are charges for some workshops and sessions – please ask when you make your booking.

    The cost for our 45-minute educational IMAX films is £5 per student and £1.50 per teacher; essential carers are free of charge.

    You can order gift bags, priced at £3 or £6 each, when you book online. The Media Café offers lunchbox deals which can also be pre-booked.

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  • What size groups do you cater for?

    There is no maximum or minimum group size for a general visit, although there are restrictions for gallery talks and workshops. Please check maximum group sizes for specific events and activities.

    The IMAX cinema can accommodate up to 220 people at a time.

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  • How many adults per child should we bring?

    We require a minimum of a 1:10 adult to child ratio for children and young people under the age of 17. Adults must accompany children at all times (the more adults you bring the better!).

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  • What facilities do you have for educational and group visits?

    We have lunch spaces that you can book (subject to availability) for your group. Priority is given to schools and groups with special educational needs.

    Please note that food and drink must not be consumed in the galleries.

    We also provide lockable trolleys for storing packed lunches, ideally in bags not boxes. These are subject to availability and we would advise you to book early, especially during the summer term when we are at our busiest.

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  • Do you have any accessible facilities?

    We have 3 designated parking spaces for orange/blue badge holders at the front of the Museum. There are fully accessible toilets throughout the Museum, and two lifts cover all levels. We have three wheelchairs available for loan (free of charge) – please book in advance. There are designated wheelchair spaces in all three cinemas – please mention when booking if you require a space.

    For the hearing impaired, the Williams Sound hearing system is installed in all cinemas. Audio described and subtitled films are screened in the Pictureville and Cubby Broccoli cinemas.

    Our staff are always happy to help. A number of front of house staff are qualified in British Sign Language and all staff are trained in disability awareness.

    For more detailed information about access facilities at the Museum, please see our Access Guide.

    Please contact our Learning Support Officer on 0844 856 3799 regarding any access requirements.

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  • Do you have first aid on site?

    We have fully qualified first-aiders on site at all times and first aid kits are situated throughout the Museum. We follow a procedure for recording any accidents or near-misses to help prevent similar occurrences.

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  • How do you arrange a risk assessment?

    The Museum’s public exhibitions and public areas have been designed and are maintained as safe spaces for our visitors. All of our workshops, activities, events, auditoria and gallery talks have been risk-assessed and copies of these are held in the Museum.

    We cannot undertake risk assessments for individual school or group visits, but we do provide information to help you complete your own risk assessment. You can also find a copy of our Public Liability Insurance here.

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  • Is there any specific clothing required?

    There are no specific requirements for clothing although we would recommend that visitors wear comfortable footwear since a lot of your day will be spent on your feet.

    If possible, we recommend that you leave coats on your bus to save having to carry them.

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  • Where can we park when travelling to the Museum by coach?

    The Museum does not have its own coach park, but coaches can drop off and pick up directly in front of the building. Drivers are advised to park coaches at the top of Sharpe Street without creating an obstruction, and to remain with coaches in case they are required to move. Drivers can use Nelson Street or Midland Road if space is available – download a gudie to coach parking locations here. The Museum is not able to negotiate on parking issues and cannot be held responsible for any problems.

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  • Can I take photographs, videos or audio recordings inside the Museum?

    We are happy for you to take photos, video or audio recordings of your own group anywhere in the Museum except in Galleries One and Two, where the temporary exhibitions are displayed.

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  • What support do you offer for teachers organising a school trip or educational visit?

    Our Learning Support Officer should be to help you book your visit and advise you of what is currently available. If you'd like to find out more, give us a call on 0844 856 3799.

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  • What are the contact details for your Learning Support Officer?

    Our Learning Support Officer can be contacted on 0844 856 3799 or by emailing

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